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Communication Nightmares: Solutions To Your Top Communication Problems

Product Description

Goodnight communication nightmares, good morning smooth communication! In this program, your employees will learn how to resolve various difficult communication scenarios: a retail worker and manager trying to understand each other's perspective, an employee struggling to get his boss to listen, an employee dominating the group discussion, an employee interrupting the conversation, and an employee having difficulty expressing herself.

Training Points:

  • How to focus on defining the basic problem of an issue
  • How to see the situation from the other's point of view
  • How to make sure your words, body language and tone of voice all send a consistent message
  • How to give and get feedback
  • How to lighten up a heated discussion

Communication Nightmares shows specific examples of how to maintain a conversation with someone who is defensive, listens poorly, and dominates the discussion. It also explains how to turn those challenging situations into a more effective conversation. Participants will thus learn more on the underlying dynamics of communication.

Added features and benefits of DVD training include:

  • A customizable PowerPoint presentation
  • Informative training points and bonus material for refresher or training talks
  • Video-enriched training organized by learning objectives that facilitates discussion
  • A printable Leader's Guide.

Goodnight communication nightmares, good morning smooth communication! In this course, your employees will learn to resolve difficult communication scenarios: a retail worker and manager trying to understand each other, an employee struggling to get his boss to listen, an employee dominating the group discussion, an employee interrupting the conversation, and an employee having difficulty expressing herself. Training points include defining the problem, opening to other points of view, message consistency, giving and receiving feedback, and defusing a heated discussion. All these improve communication and show employees how to turn challenging situations into more positive encounters.

Introduction

  • Overview and Objectives

You Just Don't Get It!

  • Gain Understanding and Seek Agreement

Is Anybody Listening?

  • Dealing with Chronic Non-Listeners

Shut Up and Let Me Finish!

  • Managing Communication Domination

What I Really Want to Say Is…

  • Communicating a Difficult Message

To learn more about our interactive online courseware, visit our DuPont™ eLearning Suite homepage or schedule a free online demonstration.

Quantity:
Length:
SKU: CMM004

Other Details

FORMAT:
ESP
RUNTIME:
26
STRINTENG:
CMM004-INT-ENG/HR/