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Conflict Resolution: A Win/Win Approach

Product Description

All relationships experience some kind of conflict. This is normal and at times, even necessary for continued growth and development. But if it is dealt with improperly, it can spiral out of control and end up in violence or worse. Ensure that your employees understand the nature of conflict, show them successful conflict resolution methods and have them master the techniques that ensure a win-win situation. The program's training points include:

  • Causes of conflict
  • Skills for conflict resolution
  • communicating effectively.

While the number of pages varies, most handbooks are 16 pages in length and include a tear-out quiz.

Handbooks must be purchased in packs of 10. When ordering, enter the number of packs you would like to purchase. For example, if you would like to order 50 handbooks, enter "5" in the quantity field.

Quantity discounts are available for orders of 10 or more packs. Call 1-877-262-7825 for more information.

All relationships experience some kind of conflict. This is normal, and at times, even necessary for continued growth and development. But if it is dealt with improperly, it can spiral out of control and end up in violence; or worse. Ensure that employees understand the nature of conflict, teach them successful conflict resolution methods and have them master the techniques to forge a win-win situation. The course's training points include causes of conflict, conflict resolution skills, and effective communication principles.

Introduction

  • Overview and Objectives

Detecting the Sources of Conflict

  • Various Sources of Conflict
  • Recognizing the Sources of Conflict

Reacting to Conflicts

  • Primary Ways of Settling a Conflict
  • Conditions to be Agreed Upon

Resolving the Conflicts

  • A-E-I-O-U Communication Model
  • Guidelines to be Remembered

Role Played by the Mediator

  • Functions of the Mediator

Effective Communication

  • Resolve Conflict

To learn more about our interactive online courseware, visit our DuPont™ eLearning Suite homepage or schedule a free online demonstration.

All relationships experience some kind of conflict. This is normal and at times, even necessary for continued growth and development. But if it is dealt with improperly, it can spiral out of control and end up in violence or worse. Ensure that your employees understand the nature of conflict, show them successful conflict resolution methods and have them master the techniques that ensure a win-win situation. The program's training points include:

  • Causes of conflict
  • Skills for conflict resolution
  • Communicating effectively.

Added features and benefits of DVD training include:

  • A customizable PowerPoint presentation
  • Informative training points and bonus material for refresher or training talks
  • Video-enriched training organized by learning objectives that facilitates discussion
  • A printable Leader's Guide.

All relationships experience some kind of conflict. This is normal and at times, even necessary for continued growth and development. But if it is dealt with improperly, it can spiral out of control and end up in violence or worse. Ensure that your employees understand the nature of conflict, show them successful conflict resolution methods and have them master the techniques that ensure a win-win situation. The program's training points include:

  • Causes of conflict
  • Skills for conflict resolution
  • communicating effectively.

Added features and benefits of DVD training include:

  • A customizable PowerPoint presentation
  • Informative training points and bonus material for refresher or training talks
  • Video-enriched training organized by learning objectives that facilitates discussion
  • A printable Leader's Guide.
Quantity:
Length:
SKU: CON000

Other Details

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