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Cultural Competency: Problem Solving

Product Description

This highly-recommended course will help your staff understand what cultural competency means and what constitutes a culture. They will recognize that being sensitive to other cultures will help them interact smoothly with their patients. They will also learn the five steps of problem-solving, namely: gather information; assess understanding; give explanations not orders; be sensitive to the patient's situation; and summarize and explain the next step.

Added features and benefits of DVD training include:

  • A customizable PowerPoint presentation – makes training site-specific; excellent for training different personnel and departments
  • Training points – outlines key learning points of your training; reinforces important safety points to your employees
  • Chapterized content – video-enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points, and navigating through the course
  • Expanded leader's guide – excellent resource to help plan and implement your presentation; a quiz is provided that can serve as a pre- and/or post-evaluative tool
  • Portable convenience – perfect for those who train and travel!

This highly-recommended course will help your staff understand what cultural competency means and what constitutes a culture. They will recognize that being sensitive to other cultures will help them interact smoothly with their patients. They will also learn the five steps of problem-solving, namely: gather information; assess understanding; give explanations not orders; be sensitive to the patient's situation; and summarize and explain the next step.

Cultural Competency

  • What is Cultural Competency?

Problem Solving

  • The Five Problem-Solving Steps
  • Problem-Solving in Action

To learn more about our interactive online courseware, visit our DuPont™ eLearning Suite homepage or schedule a free online demonstration.

This highly-recommended course will help your staff understand what cultural competency means and what constitutes a culture. They will recognize that being sensitive to other cultures will help them interact smoothly with their patients. They will also learn the five steps of problem-solving, namely: gather information; assess understanding; give explanations not orders; be sensitive to the patient's situation; and summarize and explain the next step.

While the number of pages varies, most handbooks are 16 pages in length and include a tear-out quiz.

Handbooks must be purchased in packs of 10. When ordering, enter the number of packs you would like to purchase. For example, if you would like to order 50 handbooks, enter "5" in the quantity field.

Quantity discounts are available for orders of 10 or more packs. Call 1-877-262-7825 for more information.

Quantity:
Length:
SKU: DIV020

Other Details

FORMAT:
ESX
RUNTIME:
20
TRAILER:
1_16dnu6hn
STRINTENG:
DIV020-INT-ENG/HT/