Change Country

 Loading... Please wait...
US

Connect with us

 Loading... Please wait...

Customer Service: But I Don't Have Customers! (Office Version)

Product Description

If your employees respect internal customers as if they were paying clients, the attitude will carry over to their dealings with external clients. By asking questions, listening and keeping their word, your employees can cultivate a superb customer-service system and create a positive and productive work environment.

The program covers:

  • Respect internal customers by determining their needs
  • Keep internal deadlines
  • How to listen, ask questions and improve relations

To learn more about this and other online courses click here.

Added features and benefits of DVD training include:

  • A customizable PowerPoint presentation
  • Informative training points and bonus material for refresher or training talks
  • Video-enriched training organized by learning objectives that facilitates discussion
  • A printable Leader's Guide.

If your employees respect internal customers, their attitude will carry over to their dealings with external clients. By asking questions, listening and keeping their word, your employees can cultivate a superb customer-service system and create a positive and productive work environment. This course covers the following topics: respecting internal customers, determining their needs, keeping internal deadlines, and applying excellent communication skills.

Introduction

  • Overview and Objectives

Identify Your Customers

  • Who are Your Customers?

Improve Your Service Skills

  • Have a Positive Attitude
  • Handle Complaints

Discover the Customer's Needs

  • Ask Questions and Listen

Agree on a Plan of Service

  • Treat Each Other as Customers

Exceed the Customer's Expectations

  • Be Flexible and Consider Alternatives

Comprehensive Test

To learn more about our interactive online courseware, visit our DuPont™ eLearning Suite homepage or schedule a free online demonstration.

Quantity:
Length:
SKU: CUS009

Other Details

FORMAT:
ESP
RUNTIME:
21
STRDVDESP:
CUS009-STR-ENG/HR/
STRINTENG:
CUS009-INT-ENG/HR/