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Customer Service: The Royal Treatment

Product Description

Serve your customers well, treat them like a king and reap the royal rewards. This program explores the five rules of exceptional service and shows your employees how to make your customers feel like royalty. Training points include:

  • Pro-active customer service
  • The secrets of 'guest relations'
  • Everyone is a 'customer'

Added features and benefits of DVD training include:

  • A customizable PowerPoint presentation
  • Informative training points and bonus material for refresher or training talks
  • Video-enriched training organized by learning objectives that facilitates discussion
  • A printable Leader's Guide.

Serve your customers well, treat them like a king and reap the royal rewards. This program explores the five rules of exceptional service and shows your employees how to make your customers feel like royalty. Training points include:

  • Pro-active customer service
  • The secrets of 'guest relations'
  • Everyone is a 'customer'

While the number of pages varies, most handbooks are 16 pages in length and include a tear-out quiz.

Handbooks must be purchased in packs of 10. When ordering, enter the number of packs you would like to purchase. For example, if you would like to order 50 handbooks, enter "5" in the quantity field.

Quantity discounts are available for orders of 10 or more packs. Call 1-877-262-7825 for more information.

Serve your customers well, treat them like a king and reap the royal rewards. This course explores the five rules of exceptional service and shows your employees how to treat your customers like royalty. Training points include pro-active customer service, the secrets of “guest relations,” and the philosophy of everyone-is-a-customer.

Introduction

  • Introduction to Customer Service

Making Customers Feel Important

  • Recognize and Acknowledge
  • Discovering and Fulfilling Needs
  • Going the Extra Mile

Handling Customer Concerns

  • “Yes, we can” Attitude
  • Problem Solving

Teamwork

  • A United Front
  • Customer Retention

To learn more about our interactive online courseware, visit our DuPont™ eLearning Suite homepage or schedule a free online demonstration.

Serve your customers well, treat them like a king and reap the royal rewards. This program explores the five rules of exceptional service and shows your employees how to make your customers feel like royalty.

18"x24" laminated color.

Quantity:
Length:
SKU: CUS001

Other Details

FORMAT:
ESP
RUNTIME:
18
STRDVDESP:
CUS001-STR-ENG/HR/
STRINTENG:
CUS001-INT-ENG/HR/