Customer service need not be fancy. It doesn't involve the grand gestures but the small "pickles," those extra, little things that make a customer feel special and happy. Pick up some neat customer service tips from this program.
Added features and benefits of DVD training include:
- A customizable PowerPoint presentation
- Informative training points and bonus material for refresher or training talks
- Video-enriched training organized by learning objectives that facilitates discussion
- A printable Leader's Guide.