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Long-Term Care Facilities Can Get World-Class Customer Service Training

Virginia Beach, VA – November 16, 2009 – Coastal has released a new training program that demonstrates how healthcare professionals in long-term care can provide excellent care through world-class customer service principles.

Customer Service In Long-Term Care: Making It World-Class defines world-class customer service as citing the little things that separate good from great service and stressing the value of such service for any long-term facility. Its best asset, however, lies in the 10 Rules of World-Class Customer Service. They cover tips on proper attitude, communication methods and practical advice, and range from the tried-andtested to the simple-yet-powerful.

Customer Service In Long-Term Care: Making It World-Class trains healthcare staff to:

  • Create a bright, cheery and optimistic environment
  • Personalize their service
  • Anticipate the needs of their residents and their relatives
  • Speak and listen effectively
  • Handle complaints successfully
  • Show that they care for their residents
  • Work as a team
  • Be caring, conscientious and pro-active.

Customer Service In Long-Term Care: Making It World-Class provides concrete illustrations to help healthcare employees visualize the application of these principles.

For more information about Coastal Training Technologies or for a free no-obligation preview of Customer Service In Long-Term Care: Making It World-Class, call 800-729-4325, visit or email

A DuPont company, Coastal Training Technologies Corp. is one of the world's leading publishers of safety, industrial skills and employee development training programs for healthcare, business, industry, government and education. Since 1984, more than 250,000 training professionals have relied on Coastal's award-winning products to enrich the lives of more than 50 million employees worldwide.

Chelsea Kelley

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