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Quality Service In The Public Sector

Product Description

Watch superb customer service in action with this program. Visit a variety of settings and see how service principles apply to each of them. Whatever industry you're in, Quality Service in the Public Sector can boost your staff's service skills, so that you can serve, satisfy and keep your customers. In any time, in any situation. Hand them the tools to render this kind of service: CARING and SINCERE.

Added features and benefits of DVD training include:

  • A customizable PowerPoint presentation
  • Informative training points and bonus material for refresher or training talks
  • Video-enriched training organized by learning objectives that facilitates discussion
  • A printable Leader's Guide.

Watch superb customer service in action with this course. Visit a variety of settings and see how service principles apply to each of them. Whatever industry you're in, Quality Service in the Public Sector can boost your staff's service skills, so that you can serve, satisfy and keep your customers. Give them the tools to render this kind of service: CARING and SINCERE.

Introduction

  • Overview and Objectives

Take Care of the Customer

  • Discover the Customer Needs
  • When You Can't Meet the Customer's Needs
  • Focus on What You Can Do

Offer Quality Service

  • Out-of-Sight Service
  • Remember Internal Customers
  • Manage Dissatisfied Customers

To learn more about our interactive online courseware, visit our DuPont™ eLearning Suite homepage or schedule a free online demonstration.

Quantity:
Length:
SKU: CUS013

Other Details

FORMAT:
ESP
RUNTIME:
25
STRINTENG:
CUS013-INT-ENG/HR/