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Solving Conflict

Product Description

Learn to take responsibility for conflict, neutralize emotions, listen and effectively negotiate. Resolve employee conflicts without making enemies, using the effective management intervention techniques dramatized in this course.

Introduction

  • Overview and Objectives

Managing Conflicts

  • Taking Responsibility
  • State the Ground Rules

Productive Meeting

  • Discover View Points
  • Offer Feedback

Solving the Problem

  • Create and Action Plan
  • Conflict Resolution in Action

To learn more about our interactive online courseware, visit our DuPont™ eLearning Suite homepage or schedule a free online demonstration.

Quantity:
Length:
SKU: CON003

Other Details

STRINTENG:
CON003-INT-ENG/HR/