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Telephone Courtesy: The Royal Connection

Product Description

Getting a "busy signal" when you call for healthy customer relations? Make sure the lines between you and your clients are smooth, clear and congenial. Dial in with this program and ring up some courteous and effective phone interaction principles.

  • Avoiding the most common mistakes
  • Determining and fulfilling customer needs
  • Offering ‘royal treatment' over the phone

Added features and benefits of DVD training include:

  • A customizable PowerPoint presentation
  • Informative training points and bonus material for refresher or training talks
  • Video-enriched training organized by learning objectives that facilitates discussion
  • A printable Leader's Guide.

Getting a "busy signal" when you call for healthy customer relations? Make sure the lines between you and your clients are smooth, clear and congenial. Dial in with this program and ring up some courteous and effective phone interaction principles.

  • Avoiding the most common mistakes
  • Determining and fulfilling customer needs
  • Offering ‘royal treatment' over the phone

While the number of pages varies, most handbooks are 16 pages in length and include a tear-out quiz.

Handbooks must be purchased in packs of 10. When ordering, enter the number of packs you would like to purchase. For example, if you would like to order 50 handbooks, enter "5" in the quantity field.

Quantity discounts are available for orders of 10 or more packs. Call 1-877-262-7825 for more information.

Getting a "busy signal" when you call for healthy customer relations? Make sure the lines between you and your clients are smooth, clear and congenial. Dial in with this course and ring up some courteous and effective telephone interaction principles. It explains how to avoid the most common phone mistakes, how to fulfill customer needs, and how to offer royal treatment over the phone.

Introduction

  • Introduction to Customer Service

Handling Calls

  • Greet the Customer
  • How to Place the Customer on Hold
  • How to Transfer Calls
  • Taking and Leaving Messages

Delivering Outstanding Service

  • Listen
  • Make the Connection
  • Solve Problems
  • Exceed Expectations and Follow-up

Professional Attentiveness

  • How to be Prepared
  • Improve Your Service
  • Professional Communication
  • Managing Emotions and Stress

To learn more about our interactive online courseware, visit our DuPont™ eLearning Suite homepage or schedule a free online demonstration.

Getting a "busy signal" when you call for healthy customer relations? Make sure the lines between you and your clients are smooth, clear and congenial. Dial in with this program and ring up some courteous and effective phone interaction principles.

  • Avoiding the most common mistakes
  • Determining and fulfilling customer needs
  • Offering ‘royal treatment' over the phone

18"x24" laminated color.

Quantity:
Length:
SKU: CUS002

Other Details

FORMAT:
ESP
RUNTIME:
21
STRDVDESP:
CUS002-STR-ENG/HR/
STRINTENG:
CUS002-INT-ENG/HR/