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The Secret: Customer Service Uncovered

Product Description

With scenes from three different settings - technical support, banking and retail, this dramatic training program examines and provides solutions to common service problems that test the patience and resolve of your service personnel. Discover the common element - the secret of customer service - explored through the following tips:

  • How to be honest, tactful and empathetic
  • How to build customer relationships
  • How to prevent customers from walking away with a problem
  • How to find your motivation,
  • How to put yourself in your customer's shoes,
  • How to keep your word,
  • How to be honest,
  • How to never let a customer leave with a problem,
  • How to make every customer feel comfortable and build relationships.
  • How to make even the most difficult customers feel welcomed and come back
  • How to show employees that customer service really benefits them

Added features and benefits of DVD training include:

  • A customizable PowerPoint presentation
  • Informative training points and bonus material for refresher or training talks
  • Video-enriched training organized by learning objectives that facilitates discussion
  • A printable Leader's Guide.

Other Details