About the Safety Contact
One of the most important aspects of a strong safety culture is good communication. This means that people need to talk about safety in a positive, non-threatening way. Making regular "contacts" about safety promotes a safe workplace and makes talking about safety comfortable – a regular part of work.
To establish good safety discussions, you need to talk with people when they are working safely and unsafely. Regular contacts about safe work promote communication and help you learn about the safety aspects of your job. You need to learn how to make both safe and unsafe contacts to be an effective safety communicator.
Making a Contact with Someone Who Is Working Safely
Safety discussions need to take place when people are working safely so safety becomes an everyday part of work. Your goals here are to engage the person in conversation and reinforce the safe work he or she is doing. Here's how to talk to someone who's working safely.
Step 1: Start with a positive comment
"Hi, Jack. I see you're wearing those new safety glasses we just got."
Step 2: Engage the employee in discussion about the job
"I'm curious about this job. Can you tell me about it – the hazards, the way you do it, and so on? I'm trying to learn more about what it takes to work safely here."
Step 3: End with thanks
"I appreciate you taking the time to talk with me."
You need to encourage safe work because people need reinforcement to keep on working safely. "What's the point in doing this job safely?" a person might ask. "No one notices anyway." In a strong safety culture people give each other positive feedback about safety to make sure the safety culture stays strong.
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